Should I have complained?
I have such bad luck with hairdressers lately....coupled with laziness I have to admit.
I have done my best to support my local salon but alas I can't take any more. I have had such a disastrous run with them.
I usually get my hair dyed (black), same colour all over, a trim (if needed) and blow dried straight because hair dressers don't know how to blow dry curly hair. FACT.
Well the last time I went, I was left with a halo of black hair colour around my hair line and a line down my right side of my face. It was dark when I left and with my hair straitened and styled I didn't notice. But got a land when I got home and Hubbie's mouth hit the floor when I scooped up my hair into a ponytail and he saw all the hair colour on my skin. I spent the night scrubbing my face and hair line with everything from fairy liquid to Cillit Bang! The longer it went on the angrier I got.
I am one for complaining when I am not happy. So the next day, 'I went to complain but when I got there the hair dresser had left early so I spoke to the manager. I was a bit crest fallen because I wanted to speak to the hair dresser in question because it is only right to speak to her directly. Still the manager was apologetic as you could still see the staining on my skin, and offered my next appointment free. I told her that I appreciated that but I was so disappointed that I didn't feel like I could go back.But she insisted and said she would personally do my hair and asked me to give here a chance to make amends.She made the appointment and said if I didn't want to come to just cancel
I went, I was reluctant. She did look after me well, but I felt awkward. I don't know why really.I was the one wronged. The original hair dresser came up to me and apologised. But through out the whole appointment I was not comfortable, even though I had nothing to be unconformable about.
I have been once since because its convenient but I have decided I am going else where from now on.
So, What do you do?....
Do you complain, let them make amends and continue using their service feeling awkward?
Do you complain to the hairdresser and never darken their door again?
Do you say nothing and complain about them to everyone else and never go back??
Do you say nothing, go back and scrutinise your hairline before you leave to ensure its done right?
In this instance I don't think it was worth it for me to complain. I just should have moved onto another hairdresser.